Legal & Privacy | OxiWorks

Privacy Policy

At Oxi Group Limited ("OxiWorks", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, engage our services, participate in research activities, or interact with our products, including Oxi Insights.

We process personal data in accordance with applicable privacy laws, including the UK GDPR, EU GDPR, the Data Protection Act 2018, and other relevant regulations.

About OxiWorks

Oxi Group Limited is a user experience, user research, technology and digital product company.

We work with organisations across sectors including Betting & Gaming, Sports Media, Healthcare & Fitness, Technology and other related industries throughout the UK, Ireland, Europe, North America and other international markets.

Where Oxi Group Limited determines the purposes and means of processing personal data, we act as the Data Controller.

How We Use Your Information

Depending on how you interact with us, we may collect:

Contact Information:
• Name
• Email address
• Telephone number
• Company name
• Job title

Business Information:
• Project enquiries
• Service requirements
• Communications with our team

Research Information:
• Survey responses
• Interview responses
• Research participation data
• Feedback and usability testing information

Technical Information:
• IP address
• Browser type
• Device information
• Operating system
• Website usage analytics

Oxi Insights Research Activities

We use your information to:
• Respond to enquiries
• Deliver services and products
• Conduct user research and insight studies
• Manage client relationships
• Improve our website and services
• Produce industry reports and whitepapers
• Comply with legal obligations
• Protect our systems and business interests
‍
Where required, we rely on lawful bases including consent, contractual necessity, legal obligation and legitimate interests.

Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Ensure website functionality
• Improve user experience
• Understand website performance
• Analyse visitor behaviour
• Enhance security

Cookies may be categorised as:

‍Essential Cookies
Required for website functionality.

‍Analytics Cookies
Help us understand how visitors use our website.

‍Preference Cookies
Remember user settings and preferences.

‍Marketing Cookies
Used only where applicable and with appropriate consent.

You may manage cookie preferences through your browser settings or our cookie consent tool.

Sharing Information

Who We Share Data With

We may share information with:
• Professional advisers
• Technology providers
• Research partners
• Analytics providers
• Regulatory authorities where required by law

We do not sell personal information.

All third parties are required to maintain appropriate security and confidentiality measures.

International Transfers

International Data Transfers

As an international business, personal information may occasionally be processed outside the UK or European Economic Area.

Where this occurs, we implement appropriate safeguards, including contractual protections and approved transfer mechanisms.

Data Retention

How Long We Keep Information

We retain personal information only for as long as necessary to:
• Provide services
• Conduct research activities
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Retention periods vary depending on the nature of the information and legal requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

Requests can be submitted using the contact details below.

Oxi Group Limited (Trading as OxiWorks)

For privacy-related concerns, requests, or complaints, please contact us using the details below.

Email: hello@oxiworks.co.uk

Address:
The Swan Offices
5 Hagley Road
Stourbridge
DY8 1QH
UK

Terms & Conditions

By accessing or using this website, you agree to these Terms & Conditions.

If you do not agree, please discontinue use of the website.

Acceptable Website Use

You agree not to:
• Use the website unlawfully
• Attempt unauthorised access to systems
• Introduce malicious software
• Interfere with website operation
• Copy or misuse content without permission

We reserve the right to restrict access where misuse occurs.

Intellectual Property

Ownership of Content

Unless otherwise stated, all content on this website is owned by Oxi Group Limited or licensed to us.

This includes:
• Branding
• Logos
• Research publications
• Reports
• Whitepapers
• Methodologies
• Website content
• Software and digital assets

No content may be reproduced without written permission.

Oxi Insights Content

Research Publications
Reports, whitepapers, research findings, and insight publications are provided for informational purposes only.

Whilst we take reasonable steps to ensure accuracy, we do not guarantee completeness or suitability for any specific purpose.

Commercial decisions should not be based solely on published materials.

Service Information

Service Descriptions

Information regarding services, products, capabilities, and methodologies is provided for general information only.

Nothing on this website constitutes professional, legal, medical, regulatory, financial, or commercial advice.

Limitation of Liability

To the fullest extent permitted by law, Oxi Group Limited excludes liability for:

• Indirect losses
• Consequential losses
• Business interruption
• Loss of profits
• Loss of data

Nothing in these Terms excludes liability that cannot legally be excluded.

Third Party Links

External Websites

This website may contain links to third-party websites.

We are not responsible for the content, security, privacy practices, or availability of external websites.

Confidentiality & Submissions

Information You Submit

Unless specifically agreed otherwise, information submitted through website forms should not contain confidential or sensitive information.

Submission of information does not create a client relationship.

Changes

Updates to These Terms

We may update these Terms from time to time.

Continued use of the website following updates constitutes acceptance of the revised Terms.

Governing Law

Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Legal INFORMATION

This page provides important corporate, regulatory, intellectual property, and compliance information relating to Oxi Group Limited and its trading activities.

Corporate Information

Company Details

‍Legal Entity: Oxi Group Limited
‍Trading Name: OxiWorks
‍Products: Oxi Insights
‍Registered Jurisdiction: England & Wales
‍Company Number: 14018499
‍
‍Registered Office:
The Swan Offices
5 Hagley Road
Stourbridge
DY8 1QH
UK

Regulatory Compliance

Compliance

We are committed to operating in accordance with applicable laws and regulations, including:
• UK GDPR
• EU GDPR
• Data Protection Act 2018
• PECR (Privacy & Electronic Communications Regulations
• Applicable consumer and commercial laws

Research Ethics

Research Standards

Oxi Insights research activities are conducted using recognised research, user experience, and data protection principles.

Where appropriate, participants are informed of:
• Research purpose
• Data usage
• Consent requirements
• Withdrawal rights
• Confidentiality arrangements

Intellectual Property

Trademarks & Copyright

OxiWorks, Oxi Insights, associated branding, content, methodologies, reports, software, designs, and materials are protected by intellectual property laws.

Unauthorised use is prohibited.

Accessibility

Accessibility Commitment

We aim to make our website and digital experiences accessible and inclusive.

We continuously review and improve accessibility standards across our products and services.

Security

Information Security

We maintain reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse or disclosure.

No internet-based transmission can be guaranteed to be completely secure.

Healthcare Disclaimer

Healthcare Projects

Although we work within healthcare environments, content published on this website does not constitute medical advice, diagnosis, treatment or clinical guidance.

Users should seek advice from qualified healthcare professionals where appropriate.

Betting & Gaming Disclaimer

Betting & Gaming Sector Work

Our work within betting and gaming focuses on research, user experience, product design, technology and innovation.

Nothing on this website constitutes gambling advice, betting recommendations or inducement to gamble.

Legal Contact

For legal, compliance, privacy, intellectual property or regulatory enquiries

Legal Enquiries
hello@oxiworks.co.uk

Oxi Group Limited is committed to protecting and respecting your privacy.

Privacy Policy

Terms & Conditions

Legal INFORMATION